FREQUENTLY ASKED QUESTIONS
Q: What is the difference between the service offered by VRAssist and that of a full-service property manager?
A: Great question! A full-service property management company is just that: they handle every detail and aspect of offering a property for rent on the vacation rental market, from advertising the property on their own Property Management Company website, to handling inquiries and reservations, key-handling, cleaning and maintenance. Rates for a full-service property manager range on average from 25% - 60% (depending on your area.)
VRAssist is a marketing and booking service. We help our clients advertise their property (either through their existing listings on VRBO.com and Homeaway.com) or by helping them to create listings on these sites. We also handle all inquiries from travelers and properly handle reservations. Our service is a perfect fit for those who want to maintain some control over the management of their vacation rental property but not have to be bothered with handling the time-consuming details of listing and reservation management. You can view VRAssist's rates here.
Q: I don't want to hire a service to handle my property's bookings on a long-term basis, but I could use a service like this when I go on vacation. Do you offer a short-term service?
A: Absolutely! VRAssist will handle your property's inquiries and reservations for you while you are away so that you can enjoy your vacation with confidence and peace-of-mind. Please consult this page for more information.
Q: I want to continue to manage my property's inquiries and reservations, but I could use some help with other marketing or administrative tasks. Can VRAssist help?
A: We sure can! VRAssist offers help in the following areas on a paid-by-the hour basis:
• Marketing & Distribution - Listing Creation
• Professional Review of Existing Marketing
• Listing Administration Tasks (such as updating rates, uploading new photos, soliciting reviews from past guests, etc)
• Traveler Aids
• Social Media Marketing
Please consult this page for more information.
Q: What does VRAssist consider to be the responsibilities of the property owners?
A: VRAssist partners with owners to create a successful collaboration for their vacation rental properties. We'll handle the marking and bookings….you handle the rest!
• You must own the property or have a legal right to advertise & rent the property
• You must secure a professional, dependable housekeeping service
• You must secure a dependable maintenance service who will be available to address maintenance issues at the property. (This service must be available 24/7…. issues don't always occur during normal business hours!)
• You must honor all reservations
• You must keep the property in good condition with regular maintenance
Q: Why do you promote VRBO.com and Homeaway.com? Don't you work with any other vacation rental websites?
A: On the "About" page on this site you'll see that we have personal, real-life experience with these two sites. Our founder worked for VRBO.com and Homeaway.com for over 11 years so we are intimately familiar with the operations, policies and procedures of VRBO.com and Homeaway.com. We can help you with listings on other vacation rental websites but these two specific sites are the industry leaders. In addition there are many tools and resources that integrate with your listings on VRBO.com and Homeaway.com that can maximize your investment. You'll get more "bang for your buck" if you advertise your vacation rental property on VRBO.com and Homeaway.com.
Q: I like what I see! I'd like to hire VRAssist, what's the first step?
A: Great! The first step is to download and review our contract. And of course, if you have any questions don't hesitate to contact us using the contact form on this page or by calling (720) 491-1813. We are happy to help!